Refund policy

Change of mind
As every balloon is made to order to your chosen colours and personalisation, we're unable to offer refunds or exchanges for change of mind once your order is confirmed. This reflects the personalised-goods exemption under the Consumer Contracts Regulations 2013.

Faulty or not as described
This is separate, and your statutory rights apply in full:

• Within 30 days of delivery — you can reject a faulty item for a full refund, or choose a repair/replacement instead if you'd prefer.
• After 30 days (up to 6 months) — we'll offer a repair or replacement first. If that isn't possible, or doesn't fix it, you're entitled to a price reduction or full refund.

Contact us with clear photos and your order number as soon as you notice a fault, and we'll take it from there.

Not covered
Damage caused by misuse, incorrect installation, or normal wear and tear.